RETURN & REFUND POLICY
Last Updated: 31st March 2026
Thank you for shopping with us. As a supplier of bespoke school leavers’ hoodies and personalised school clothing, we take pride in producing high-quality, made-to-order garments. Please read our Returns & Refund Policy carefully before placing your order.
1. Made-to-Order & Personalised Items
All of our products are custom-made and personalised to your specifications (including names, initials, school names, and designs).
Because of this, under the Consumer Contracts Regulations 2013, personalised or customised goods are non-refundable and non-returnable, unless they are faulty or incorrectly supplied.
2. Faulty, Damaged or Incorrect Items
We will offer a replacement or refund if:
• The item is faulty or defective.
• The item is damaged upon arrival.
• The item received is incorrect (not as per your order confirmation).
What to do:
• Contact us within 7 days of delivery
• Provide:
• Your order number
• Clear photographs showing the issue
Once reviewed, we will:
• Offer a replacement, or
• Issue a full or partial refund, depending on the situation.
• We may request the item to be returned before processing.
3. Sizing & Order Accuracy
As all items are made to order:
It is the customer’s responsibility to check sizing carefully before ordering
Size guides are provided to help you choose the correct fit
We cannot accept returns or offer refunds for:
• Incorrect sizes ordered.
• Spelling mistakes or incorrect personalisation submitted by the customer.
Please double-check all details before confirming your order.
4. Colour & Design Variations
While we aim to represent colours and designs as accurately as possible:
• Slight variations may occur due to screen settings and printing processes.
• These are not considered faults.
5. Order Cancellations & Amendments
• Orders may only be cancelled or amended within 24 hours of placing the order.
• After this time, production may have begun and changes may not be possible.
6. Refund Processing
If a refund is approved:
• Refunds will be processed to the original payment method.
• Please allow 5–10 working days for funds to appear in your account.
7. Return Shipping (If Applicable)
If a return is required due to a fault or error on our part, we will cover return postage.
For any agreed discretionary returns, the customer may be responsible for return shipping costs.
8. Contact Us
If you have any issues with your order, please get in touch:
Email: info@markmurphy.org.uk
Response Time: Within 1–2 working days.
9. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
Final Note:
We’re committed to getting it right the first time. Every hoodie and garment is crafted with care, so please take a moment to review your order details closely before checkout.